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Vistablet Muse graphic tablet no longer works after updating to Windows 10?

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Post time 2016-10-8 08:56:04 | Show all posts |Read mode
My graphic tablet, a Vistablet Muse, worked just fine on Windows 7. After updating, however, not so much. Plugging it in, my computer detects it, and the tablet itself lights up, but touching the pen tot he surface does nothing.

I've scouted the internet repeatedly, and found another person with the same problem, however trying their solution did nothing. An external USB tablet manager was unable to read it, official drivers did nothing, etc. Unfortunately the company does not exist anymore, I believe, so I cannot contact them.

Perhaps by some last-ditch effort someone knows if it's possible to run a device in compatibility for Windows 7 or something? Or just any means in general to get it working?

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Post time 2016-10-8 17:45:47 | Show all posts
Dear customer,
Thank you for your contact.
Regarding this issue, we want to check if the driver is installed and run correctly.
We highly recommend you to follow the next few steps to reinstall the driver and see if it helps:
1.        Log out the Huion driver, close all programs you are running, close your anti-virus software.
2.        Uninstall the Huion driver completely.
3.        Unplug the USB cable.
4.        Download the latest driver from here, and install it as an Administrator.
5.        Reboot the computer and wait until it finishes rebooting.
6.        Plug the tablet back in.

If it still can’t work, could you try another computer and install it again and see such problem will happen?

Also as you mentioned the surface does not light, could you see the light on tablet flash briefly when you plug the tablet to your PC and when you touch the tablet with pen?
It is highly appreciate your understanding and patience on this matter.
If there is any further question, please don't hesitate to contact us!
Thank you!
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Post time 2018-6-12 15:06:31 | Show all posts
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