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Pen of my DWH69 Not work

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Post time 2016-10-19 23:23:26 | Show all posts |Read mode
Dear Huion,

My tablet is DWH69. I use it around 1 month plus already since order from your website without any problem. but suddenly today the pen is drop from my table around 0.6m height.
I think not a heavy drop. it just drop accidentally during I'm working with it. but now the pen is not working anymore. it can detect with the tablet but I can't draw or use it properly.
I can move the mouse but it seem like it stuck with the button click ( like when we click Ctrl key board and it hold the select fuction) . I have change it with other computer and other macbook  still the same result.
event try to change the nib of the pen. still the same.

so what can i do? please help me.


thanks,
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 Author| Post time 2016-10-20 11:08:40 | Show all posts
I have chat to Huion service. they said it not cover with warranty since the problem is from me. I make it fall from my table.
that's okay to accept it because it's my fault.

but I'm not happy with the quality of the pen. why it very easy to error just drop from table to floor also just a light drop and not high too.

I don't want to compare with other brand. but for my experience with tablet like Wacom. the pen is very strong even it accidentally drop many times it still work normally without problem.

I know Huion tablet is new brand and cheaper so can't compare with it. also the quality of tablet is good too even it lack a bit sometime. smooth and can compare with wacom.

but for the pen I feel it very low quality

Thanks,
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