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issues with calibration

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Post time 2016-9-23 22:43:50 | Show all posts |Read mode
I've been having problems with the pen sensitivity calibration since I upgraded to el capitan. I asked customer support for help who sent me some new drivers to see if they could fix the issue. the first drivers downloaded fine but didn't fix the problem. The calibration button opened to a fullscreen menu with a red dot inbetween a cross, presumably because touching these spots would recalibrate the pen sensitivity. The problem is they never responded to the pen no matter how hard I push down. I even clicked the spot with my mouse and got no response. This morning i received another driver from support and tested it out. Things unfortunately are worse. the driver package opens with a warning that says the certificate is invalid, which is strange considering it came from customer support. After installing, the recalibration button causes the whole pen tablet window to crash, and it gives me a window asking to reopen. what's more, now when it does open recalibration window (which took several attempts), I always get this small window with 2 buttons and no red dot. I need to recalibrate my pen as it is hindering my workflow, but the recalibration in the drivers simply does not work. Any help would be appreciated. I'm working on a macbook Pro with an Intel Core i7, 2.2 GHz processor and 16gb of RAM.
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