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Huion Tablet not working.. bought it less than 3 months ago

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Post time 2018-6-4 08:31:40 | Show all posts |Read mode
Hi, I recently bought a tablet less than 3 months. I haven't had any problems with it until recently.

As a MONITOR, it works fine. I can see my screen.
But as a TABLET, I can't use my pen and it doesn't even recognize it as a tablet. It says "device not connected".

When I plug in the VGA cable (looks like this: ), it works fine.
When I plug in the HDMI cable (looks like this: ), my desktop icons go blank and I can't see anything.
Then I plugged in the HDMI cable first, then the VGA. I could finally see my screen again with the HDMI cable plugged in. But it still doesn't recognize the pen and it says "device not connected".

Now, I know it's the tablet because I tried using the HDMI cable in other monitors I have, and it works perfect (so none of the cables are damaged).
Then I tried a different HDMI cable to connect the huion and my PC, and it still said "device not connected".

And I know it's not my PC, because I've tried this other PC's I have, and the tablet does the same thing.

I tried calling the Huion customer service number, but the phone kept ringing for minutes and no one would pick up.


Tablet Version: Huion GT-220 V2
PC: Windows 7

If there's any more information I need to post to get help, please let me know.


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Post time 2018-7-23 17:50:16 | Show all posts
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