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Pen Display Driver messing up Photoshop Shortcuts

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Post time 2017-1-2 20:30:05 | Show all posts |Read mode
Hi,

I post my problem here because I can't find a proper support / ticketing interface.

I experience a really annoying bug in Photoshop. I can't use the shortcup Ctrl-Alt-Shift-N, creating a new layer without prompt.
As soon as I shutdown the pen display driver the shortcut work fine but, hey, i can't use the pen anymore.

Has Huion a workaround / fix available ?

R.
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 Author| Post time 2017-1-2 21:01:06 | Show all posts
I did more test with Krita : I've tried to reassign a keyboard shortcut to Ctlr+Alt+Shift+N and It didn't work.
the same combinaison using P (Ctlr+Alt+Shift+P) works fine. As soon as I quit the pen display driver, I'm able to set a shortcut to Ctlr+Alt+Shift+N in Krita.

This is definetly a bug in the pen display driver.
What is the procedure to report a bug ?

Do not make me regret not having a wacom ...

R.
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Post time 2017-2-8 01:57:23 | Show all posts
Hi Raphaëel,

I can confirm the same problem with my H610 Pro tablet. It is definitely a driver issue. When in Photoshop, the shortcut Ctrl+Alt+Shift+N creates a new layer. When the Huion driver software is running, the shortcut doesn't work.
As soon as I close the software, it works just fine.
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