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Disconnecting Issue with Huion Kamvas GT-221 Pro

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Post time 2017-9-1 08:09:43 | Show all posts |Read mode
Hello, I didn't see a category for this tablet so I didn't know where else to put this issue, but I really want to reach out for help. Recently I picked up a brand new Huion Display Tablet, the Kamvas GT-221 Pro, and I've been having some really unfortunate issues with it. I've been in contact with Huion Support via e-mail but haven't been able to find a resolution and I wanted to reach out to the community as well for any help I can get.

While the device is connected to the computer, the drivers will randomly disconnect and the tray icon will flicker. It will kick me out of any active program I'm using, and doesn't seem to be associated to any one particular program or action. A secondary issue that seems to be related to it is a presskey issue. Sometimes, when I am using the press keys, they will either not register the button press, or more commonly think the button is still being held down when it is not. This might be happening as a direct result of the previous issue, as I have observed them happening at the same time.

This is a very, very common occurence. I have tested it on two computers in various programs and setups and it continues to happen regardless. I have tried various USB ports, uninstalling and reinstalling the drivers, unplugging and plugging back in the Kamvas, and nothing so far has worked. Based off of other people's suggestions and the installation instructions, I've been using the drivers found directly on the Huion website and I've ensured to uninstall all other tablet drivers before installing these, and installing the Huion drivers before connecting the device to the computer. I've read the possibility of it being a cable issue and have even ordered a new usb cable (it hasn't arrived yet.)

I honestly can't think of anything else to try and I would really, really appreciate help because I love this thing and I don't want to have to return it because of this very frustrating issue.

I'm using Windows 7 x64 fully up-to-date.
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Post time 2018-3-26 20:11:32 | Show all posts
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Post time 2018-5-9 09:59:00 | Show all posts
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